Job Description
Join our award-winning team at the Grand Plaza Hotel in vibrant Charlotte, NC! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury hospitality environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of America's fastest-growing hotel markets. Perfect for students, career-changers, or hospitality enthusiasts seeking work-life balance.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet services
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Uphold strict cleanliness and security standards at the front desk
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/travel industry
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible evenings, weekends, and holidays
- Basic math and cash handling accuracy
- Valid North Carolina driver's license (if valet duties required)
- Positive attitude and commitment to service excellence