Job Description
Are you looking to kickstart your career in the vibrant heart of New York City? The Grand Hotel NYC is currently seeking enthusiastic individuals to join our dynamic hospitality team. We prioritize potential, attitude, and a willingness to learn, offering comprehensive on-the-job training to help you succeed.
As a key member of our front-line team, you will be the welcoming face of our brand. We are looking for candidates who are reliable, energetic, and ready to provide exceptional service to our diverse clientele in the city that never sleeps.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in and check-out processes efficiently.
- Answer incoming phone calls and respond to guest inquiries via email or in-person with a professional demeanor.
- Maintain a pristine lobby area, ensuring high standards of cleanliness and organization at all times.
- Assist guests with luggage, directions, and local recommendations to enhance their stay.
- Process payments accurately and handle cash transactions with strict attention to detail.
- Resolve guest concerns or issues promptly to ensure a positive experience.
Qualifications
- No prior hospitality experience required; we provide full training.
- Strong communication skills and a friendly, approachable personality.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Physically capable of standing, walking, and lifting light objects for extended periods.
- Proficiency in basic computer operations and Microsoft Office applications.