Job Description
Welcome to Grand Luxe Hotels & Resorts, where every guest interaction is an opportunity to create lasting memories. We are currently seeking enthusiastic and dedicated Hotel Front Desk Associates to join our high-energy team in Orlando, FL. We are proud to offer a supportive environment where your growth matters, and prior experience is not required.
As a key member of our hospitality team, you will be the first point of contact for our guests. We provide comprehensive paid training to ensure you feel confident and ready to deliver world-class service. Join us and take the first step in a rewarding career in the heart of Florida's tourism district.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive and memorable first impression.
- Check guests in and out efficiently, handling reservations, payments, and key card assignments.
- Answer incoming calls and emails, providing information about local attractions, dining, and hotel amenities.
- Maintain a pristine front desk area, lobby, and restrooms to uphold our high standards of cleanliness.
- Assist guests with directions, special requests, and resolving any on-site issues or complaints with patience and professionalism.
- Cross-train in concierge services and housekeeping to provide flexible support across the department.
- Process daily reports and ensure accurate data entry into property management systems.
Qualifications
- High school diploma or GED is preferred, but not mandatory for this entry-level role.
- A strong desire to learn the hospitality industry and a positive, customer-first attitude.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must be at least 18 years of age.