Job Description
Welcome to Sunset Boulevard Hospitality, where we define excellence in the hotel industry. We are currently seeking a dynamic and welcoming Hotel Front Desk Associate to join our team in San Jose. This is a fantastic opportunity for motivated individuals looking to start a career in hospitality with no prior experience required.
We pride ourselves on providing exceptional guest experiences, and we are looking for someone who embodies our core values of warmth, professionalism, and efficiency. As a vital part of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We provide comprehensive training to ensure you feel confident and ready to succeed.
Why You'll Love Working With Us:
- Competitive hourly wage: $18.00 - $22.00 depending on experience.
- Full-time employment with a comprehensive benefits package (Health, Dental, Vision).
- Generous employee discounts on dining and hotel stays.
- Clear career progression opportunities within the hospitality sector.
- Supportive and friendly work environment.
Don't miss this chance to launch your career with a top-tier hotel group. Apply today!
Responsibilities
- Provide warm, professional greetings to guests and manage the check-in and check-out process efficiently.
- Answer incoming phone calls and emails promptly, providing accurate information and resolving inquiries.
- Maintain the cleanliness and organization of the front desk and lobby area at all times.
- Assist guests with local recommendations, transportation, and special requests to enhance their stay.
- Process payments accurately and handle cash transactions and credit card transactions securely.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Handle minor guest complaints or issues with patience and a focus on guest satisfaction.
Qualifications
- A high school diploma or equivalent is preferred but not required.
- Strong verbal communication skills and a friendly, approachable personality.
- Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
- Basic computer literacy and willingness to learn new property management software.
- Reliable transportation and flexibility to work various shifts, including weekends and holidays.
- A positive attitude and a genuine passion for helping others.