Job Description
Welcome to The Grand Atlanta Hotel, where luxury meets southern hospitality. We are currently seeking a dedicated and energetic Hotel Front Desk Associate to join our prestigious team.
This is an exceptional opportunity for individuals looking to start a career in the hospitality industry. We provide comprehensive on-the-job training, so no prior experience is required.
As a key member of our front-line staff, you will be the face of our brand, ensuring every guest feels valued and welcomed from the moment they arrive. If you are eager to learn and grow in a dynamic environment, we want to meet you.
Responsibilities
- Warmly welcome guests upon arrival and assist with check-in/check-out procedures efficiently and accurately.
- Handle guest inquiries, complaints, and special requests with the highest level of professionalism and empathy.
- Manage front desk operations, including answering multi-line phones, managing reservations, and processing payments.
- Maintain a pristine lobby area and ensure the reception desk is organized and stocked with necessary supplies.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and ready for arrival.
- Upsell hotel amenities and promote local attractions to enhance the guest experience.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency in basic computer operations and Microsoft Office Suite.
- A genuine passion for providing outstanding customer service.