Job Description
Are you looking to launch a rewarding career in the hospitality industry? The Riverside Inn & Suites is seeking enthusiastic, driven individuals to join our dynamic team as Hotel Front Desk Associates. We prioritize passion and customer service, making this the perfect opportunity for entry-level candidates with no prior experience required.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement within our property.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries via email and chat promptly.
- Maintain a welcoming, organized front desk and lobby area at all times.
- Handle cash transactions and credit card processing accurately and securely.
- Assist with housekeeping coordination and process maintenance requests.
- Process payments and manage guest folios accurately.
- Usher in a culture of exceptional customer service and hospitality.
Qualifications
- High school diploma or equivalent (preferred).
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable, punctual, and professional demeanor.
- Willingness to learn and adapt to a fast-paced environment.
- Basic computer literacy is a plus but not required.