Job Description
We are looking for a dedicated and welcoming Hotel Front Desk Associate to join our prestigious team in the heart of Atlanta. At Grand Plaza Hotel Atlanta, we believe that every guest interaction should be memorable. Whether you are an experienced hospitality professional or taking your first step into the industry, we provide comprehensive training and a supportive environment to help you thrive.
Why Join Us?
- Zero Experience Required: We value attitude and work ethic over experience. Our award-winning training program will have you guest-ready in no time.
- Competitive Pay: Earn between $16.00 and $20.00 per hour with performance-based bonuses.
- Employee Perks: Enjoy discounted hotel stays, free meals during shifts, and comprehensive health insurance.
- Career Growth: We promote from within. Many of our current managers started as front desk associates.
Join a team where you can make a real difference in the lives of travelers every day.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a seamless check-in experience.
- Manage front desk operations, including answering phones, responding to emails, and handling reservations.
- Process payments accurately and efficiently using our property management system.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Monitor lobby areas to ensure cleanliness and safety standards are maintained at all times.
- Resolve guest inquiries and complaints promptly with a focus on customer satisfaction.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High School Diploma or GED required.
- No prior hospitality experience is necessary; we teach you everything you need to know.
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer proficiency is a plus, but not required.