Job Description
Welcome to the Heart of Hospitality!
Are you looking for a dynamic career in the travel and tourism industry? Grandview Hospitality Group is currently seeking enthusiastic individuals to join our award-winning team in Columbus, Ohio. We pride ourselves on delivering exceptional guest experiences, and we are looking for friendly, reliable team members to help us maintain our standard of excellence.
Whether you are starting your first job or looking for a career change, our comprehensive training program ensures you have the skills you need to succeed. No prior experience is necessary—just bring your positive attitude and a willingness to learn.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Full benefits package (Medical, Dental, Vision).
- Employee discounts on dining and hotel stays.
- Clear career advancement pathways within the company.
- A supportive and team-oriented work environment.
Responsibilities
- Check guests in and out efficiently using our property management system.
- Answer phone calls and emails promptly, addressing inquiries with a professional and courteous tone.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with directions, local recommendations, and concierge requests.
- Process payments accurately and handle cash transactions.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet quality standards.
- Handle minor guest complaints or issues and escalate them to management when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- Basic computer literacy and typing skills.
- Must pass a background check and drug screening.
- A valid driver's license is preferred but not required.