Job Description
Join the premier hospitality team in the heart of the Mid-South. The Grand Harbor Memphis is currently seeking passionate individuals to join our front-of-house operations. We are committed to providing an unforgettable stay for our guests and offer a supportive environment where you can launch your career in luxury hospitality.
Whether you are a student looking for flexible work or someone seeking a fresh start, we provide comprehensive training and mentorship. Our team is the face of our brand, and we are looking for individuals who embody our core values of warmth, integrity, and excellence.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Free meals during shifts.
- Employee discounts on hotel stays and local attractions.
- Career advancement opportunities within the hotel chain.
- Modern, smoke-free work environment.
Take the first step towards a rewarding career in the hospitality industry today.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Process guest payments accurately using the property management system.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Handle guest requests, complaints, and special arrangements with patience and problem-solving skills.
Qualifications
- No prior experience in hospitality is required; we value attitude and willingness to learn over specific history.
- High school diploma or GED is preferred.
- Excellent verbal communication skills and a friendly, approachable personality.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to stand for extended periods and lift moderate weights.