Job Description
Welcome to The Grand Plaza Hotel Group, where we believe in nurturing talent from day one. We are currently seeking enthusiastic individuals to join our Front Desk Team as Hotel Front Desk Associates. This is an entry-level position perfect for recent graduates or those looking to switch careers in the hospitality industry. If you have a positive attitude and a strong work ethic, we want to meet you!
Why You'll Love Working Here:
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Competitive Pay: Earn $15-$18/hour with opportunities for overtime and shift differentials.
- Career Growth: We prioritize promoting from within. Many of our current managers started as Front Desk Associates.
- Perks: Enjoy employee discounts on dining, spa services, and room rates for friends and family.
Join a team that values guest satisfaction above all else. Be the first face our guests see and create memorable experiences that keep them coming back.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-In/Check-Out: Process guest registrations efficiently using hotel property management software (training provided).
- Guest Services: Answer inquiries regarding hotel amenities, directions, and local attractions with a friendly demeanor.
- Communication: Handle phone calls, emails, and in-person requests promptly and accurately.
- Problem Solving: Address guest concerns or complaints calmly and escalate them to management when necessary.
- Administrative Tasks: Maintain accurate records of guest stays and handle cash and credit transactions.
Qualifications
- Education: High School Diploma or GED required.
- Experience: None required. Previous customer service experience is a plus but not mandatory.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Attitude: A friendly, approachable, and service-oriented personality.
- Computer Literacy: Basic computer skills are preferred; we will teach you the specific software.