Job Description
Are you looking to kickstart a career in the vibrant hospitality industry? Metro Hospitality Solutions is currently seeking enthusiastic and reliable individuals to join our team as Hotel Front Desk Associates. We offer comprehensive training for candidates with no prior experience, ensuring you have the tools you need to succeed in a dynamic environment.
We are a leading provider of luxury hotel services operating across New York and Illinois, dedicated to providing exceptional guest experiences. Whether you are a recent graduate or looking to make a career change, we provide a supportive atmosphere where your growth is our priority.
Why Join Us?
- Competitive pay and performance bonuses.
- Health, dental, and vision insurance.
- Free employee meals during shifts.
- Opportunities for rapid advancement.
Responsibilities
- Greet and welcome guests in a friendly and professional manner, ensuring a smooth check-in and check-out process.
- Manage room reservations, handle inquiries via phone and email, and update the property management system accurately.
- Resolve guest complaints and issues promptly to ensure high levels of customer satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments and handle cash transactions with strict accuracy.
- Assist with concierge services, including recommendations for local dining and attractions in New York and Illinois.
Qualifications
- No prior hospitality experience required; we train the right candidates.
- Strong communication skills and a warm, welcoming personality.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- High school diploma or equivalent (GED) preferred.
- Must be able to stand for extended periods and lift moderate amounts of weight.
- Fluency in English is required; bilingual candidates are a plus.