Job Description
Are you looking to start your career in the dynamic world of hospitality? Grand Horizon Hotels & Resorts is currently seeking enthusiastic individuals to join our team as Hotel Front Desk Associates. We are committed to providing a world-class guest experience and are looking for friendly, reliable candidates to help us maintain our reputation as a top employer in New York.
Whether you are a recent graduate or looking for a fresh start, we offer comprehensive training and a supportive environment where you can grow professionally. We value passion and dedication over prior experience, making this the perfect opportunity for entry-level candidates.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, handling payments and processing reservations accurately.
- Answer incoming phone calls and respond to emails with professionalism and speed.
- Assist guests with inquiries regarding local attractions, dining, and hotel services.
- Maintain a clean and organized front desk and lobby area at all times.
- Resolve guest complaints and issues promptly to ensure high satisfaction levels.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED equivalent required.
- No prior experience in hospitality is necessary; we provide on-the-job training.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency with basic computer software and POS systems is a plus.