Job Description
Are you passionate about hospitality and looking to launch a career in the booming travel industry? Grand Horizon Hotel Group is currently seeking enthusiastic, customer-focused individuals to join our award-winning team in the heart of Pittsburgh. We are committed to excellence and offer no prior experience necessary—just bring your positive energy and willingness to learn.
As a key member of our front-of-house team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable during their stay. We provide comprehensive training, competitive benefits, and a clear path for advancement within the hospitality sector.
Why Join Us?
- Fast-Track Career Growth: Start as a Front Desk Associate and move into Supervisory or Management roles.
- Comprehensive Training: We don't just hire; we invest in you. Learn the ropes of hotel operations from industry experts.
- Competitive Compensation: Earn a salary above industry standards with performance bonuses.
- Perks & Benefits: Employee dining discounts, free uniform, paid time off, and health insurance options.
Responsibilities
- Guest Experience: Provide a warm, professional greeting to all guests and handle check-ins, check-outs, and concierge services with efficiency and grace.
- Operations Support: Manage the front desk operations, including answering phones, processing reservations, and managing the property management system.
- Problem Solving: Address guest inquiries and resolve any issues or complaints promptly to ensure 100% guest satisfaction.
- Communication: Act as the primary point of contact for guests, staff, and management, ensuring clear and accurate information flow.
- Area Maintenance: Maintain the cleanliness and organization of the front desk area, lobby, and common spaces to uphold our high standards.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest rooms and amenities are prepared to perfection.
Qualifications
- No Experience Needed: We are looking for attitude and aptitude, not just a resume.
- Communication Skills: Excellent verbal and written communication skills with a friendly demeanor.
- Flexibility: Ability to work rotating shifts, including weekends, holidays, and evenings.
- Education: High school diploma or GED equivalent required.
- Reliability: Punctual, dependable, and able to stand for long periods.
- Technology Proficiency: Basic computer skills and willingness to learn hotel software.