Job Description
Welcome to the Grand Harbor Hotel & Suites, where we believe that every guest deserves an unforgettable experience. We are currently seeking a passionate and energetic Hotel Front Desk Associate to join our dynamic team in the heart of Portland, Oregon.
Do you have a friendly personality and a desire to start a career in hospitality? No prior experience is necessary! We are looking for enthusiastic individuals who are ready to learn and grow with us.
As a member of our team, you will be the first point of contact for our guests, ensuring their stay is comfortable, seamless, and memorable. We offer comprehensive on-the-job training to help you master the art of hospitality.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, managing room keys and payment processing.
- Answer incoming calls and emails to respond to guest inquiries regarding reservations and local attractions.
- Assist with concierge services, providing recommendations for dining and entertainment in Portland.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or requests immediately and professionally to ensure satisfaction.
Qualifications
- High school diploma or equivalent required.
- No prior hotel experience is necessary; we provide full training.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency with basic computer systems and point-of-sale (POS) software.
- Must be able to stand for extended periods and lift up to 25 lbs.