Job Description
Are you looking for a rewarding career in the hospitality industry? Premier Kansas City Hospitality is seeking enthusiastic individuals to join our dynamic team as Hotel Front Desk Associates for our Weekend Shifts.
We are currently hiring for positions that require no prior experience. If you have a positive attitude, a love for customer service, and are available on Saturdays and Sundays, we want to hear from you! This is an excellent opportunity to gain valuable industry experience while enjoying a flexible schedule and a supportive work environment.
As a Weekend Associate, you will be the face of our hotel, ensuring our guests have a seamless and memorable stay from check-in to check-out.
Responsibilities
- Guest Check-In/Out: Greet guests warmly, process reservations, and handle payments efficiently using the property management system.
- Guest Relations: Provide friendly, professional assistance with local attractions, dining recommendations, and transportation to ensure 5-star satisfaction.
- Communication: Answer incoming phone lines professionally, take accurate messages, and coordinate with housekeeping and maintenance teams.
- Problem Resolution: Address guest inquiries and resolve minor issues promptly to maintain a positive atmosphere without disrupting the guest experience.
- Security & Safety: Monitor the front desk area and lobby, ensuring the security of guests and property at all times.
- General Cleanliness: Maintain a tidy and organized front desk and lobby area at all times.
Qualifications
- No Experience Required: We provide comprehensive on-the-job training. A high school diploma or GED is preferred.
- Reliability: Must be available to work weekends (Saturday and Sunday) and holidays as required by business needs.
- Communication Skills: Excellent verbal and written communication skills in English.
- Interpersonal Skills: Friendly, outgoing, and able to work well in a team environment under pressure.
- Computer Literacy: Basic knowledge of computer systems is a plus but not mandatory.
- Professional Appearance: Must maintain a neat, professional appearance and adhere to the dress code.