Job Description
Join our award-winning team at Grand Plaza Hotel in Albuquerque, NM! We're seeking a passionate Hotel Front Desk Manager to deliver exceptional guest experiences and lead our front operations. This immediate hire role offers competitive compensation and career growth in a luxury hospitality environment.
Responsibilities
- Manage daily front desk operations including check-ins, check-outs, and guest inquiries
- Train and supervise front desk staff to maintain service excellence
- Handle guest complaints with professionalism and resolve issues promptly
- Coordinate with housekeeping, maintenance, and F&B departments
- Monitor room inventory and manage reservation systems
- Implement upselling strategies for room upgrades and amenities
- Prepare daily reports for management review
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership and team development skills
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Strong knowledge of Albuquerque tourism and attractions
- Flexible availability including nights, weekends, and holidays
- Bachelor's degree in Hospitality Management preferred