Job Description
Elevate the guest experience at The Tampa Grand Hotel & Spa, a premier destination in the heart of downtown Tampa. We are looking for a Hotel Front Desk Manager to lead our operations with passion and precision. This is an Immediate Hire opportunity for a dedicated professional who thrives in a fast-paced luxury environment.
Why Join Us?
- Competitive salary package ($55k - $75k base).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Employee dining discounts and spa privileges.
- Opportunities for professional development and career growth.
If you possess a strong background in hospitality leadership and a commitment to excellence, we want to hear from you.
Responsibilities
- Oversee daily front desk operations, ensuring a seamless guest experience from check-in to check-out.
- Manage, train, and mentor a diverse front office team to maintain high service standards.
- Handle VIP guests and resolve complex complaints with grace and efficiency.
- Monitor room availability and manage reservations using hotel Property Management Systems (PMS).
- Conduct regular staff scheduling and performance evaluations.
- Enforce hotel policies, security protocols, and health & safety regulations.
- Collaborate with housekeeping, maintenance, and sales teams to ensure property readiness.
Qualifications
- Minimum of 3-5 years of progressive experience in hospitality, including at least 1 year in a supervisory role.
- Proven ability to manage front desk operations in a luxury or upscale hotel setting.
- Proficiency in PMS software (e.g., Opera, Micros, or similar).
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to remain calm under pressure.
- High school diploma or GED required; Associate’s degree in Hospitality preferred.
- Flexibility to work varying shifts, including weekends and holidays.