Job Description
The Grand Sacramento Hotel & Spa is seeking an exceptional Hotel General Manager to lead our prestigious team in the heart of California's capital. We are a landmark destination known for our luxury accommodations, impeccable service, and commitment to excellence. If you are a visionary leader passionate about creating unforgettable guest experiences and driving operational success, we want to meet you.
As the Hotel General Manager, you will be the face of our brand, responsible for overseeing all hotel operations, ensuring financial targets are met, and cultivating a culture of hospitality that delights both our guests and our team members. You will have the autonomy to implement strategic initiatives that elevate our standing in the competitive Sacramento hospitality market.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations including front desk, housekeeping, food & beverage, and maintenance to ensure seamless service delivery.
- Financial Management: Manage the hotel's P&L, develop annual budgets, and implement strategies to maximize revenue and control operating costs.
- Guest Experience: Serve as the primary contact for VIP guests and resolve complex issues to ensure 100% guest satisfaction and loyalty.
- Team Development: Recruit, train, and mentor a diverse staff, fostering a positive work environment that encourages professional growth and high morale.
- Marketing & Sales: Collaborate with the sales team to drive occupancy rates, manage relationships with corporate partners, and promote the hotel's unique offerings.
- Compliance: Ensure all local, state, and federal regulations, as well as company policies, are strictly followed.
Qualifications
- Experience: Minimum of 5-7 years of progressive leadership experience in the hospitality industry, preferably in a luxury or upscale environment.
- Education: High school diploma or GED required; Bachelor's degree in Hospitality Management or related field preferred.
- Technical Skills: Proficiency with Property Management Systems (PMS) such as Opera, Micros, or similar software.
- Leadership: Strong track record of managing P&L, driving revenue growth, and leading cross-functional teams.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with guests and staff at all levels.
- Availability: Ability to work flexible hours, including nights, weekends, and holidays, as required by the hospitality schedule.