Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and prioritize guest satisfaction above all. Enjoy competitive pay, flexible scheduling, and career growth opportunities within our renowned brand.
Responsibilities
- Check-in/out guests efficiently while maintaining brand standards
- Manage reservations using Opera property management system
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency with hotel management systems
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays
- Basic knowledge of Tampa attractions and services
- Valid Florida driver's license preferred
- Ability to stand for extended periods