Job Description
We are seeking an experienced and dynamic Hotel General Manager to lead our operations at The Grand Denver Hotel. Located in the heart of downtown, we pride ourselves on providing world-class hospitality to our guests. If you are a leader who thrives in a fast-paced environment and is passionate about guest experiences, we want to meet you.
Your role will involve overseeing the daily operations of the hotel, managing a diverse team, and ensuring that our standards of excellence are met in every interaction.
Responsibilities
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Manage staff recruitment, training, scheduling, and performance evaluations to foster a positive work environment.
- Ensure the highest levels of guest satisfaction and handle high-level guest complaints and inquiries with professionalism.
- Monitor financial performance, including budget management, revenue management, and cost control strategies.
- Develop and implement marketing strategies to drive occupancy and increase revenue.
- Maintain strict adherence to all health, safety, and regulatory standards.
Qualifications
- Minimum of 5 years of progressive experience in hotel management, preferably in a luxury or upscale property.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Strong leadership, communication, and interpersonal skills with the ability to motivate a large team.
- Proven track record of financial management and PMS (Property Management System) proficiency (e.g., Opera, Micros).
- Flexibility to work a varied schedule, including weekends, holidays, and evenings.