Job Description
Join the Elite Team at The Grand Charlotte Hotel
We are currently seeking a dynamic and results-oriented Hotel General Manager to lead our award-winning property in the heart of Charlotte. If you are a leader with a passion for excellence, operational precision, and creating unforgettable guest experiences, we invite you to apply.
In this pivotal role, you will be responsible for the overall profitability and operations of the hotel. You will oversee a diverse team of hospitality professionals, ensuring that our standards of luxury and service are maintained at the highest level. We offer a competitive compensation package, comprehensive benefits, and a vibrant work environment in one of the South's most exciting cities.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, including front office, housekeeping, food and beverage, and maintenance to ensure seamless service delivery.
- Financial Management: Manage the hotel's P&L, including budget preparation, revenue management, and cost control strategies to maximize profitability.
- Guest Experience: Serve as the primary ambassador for the hotel, ensuring all guest interactions exceed expectations and resolve any issues with diplomacy and speed.
- Team Development: Recruit, train, motivate, and retain a high-performing staff, fostering a culture of professionalism and teamwork.
- Marketing & Sales: Develop and execute strategic marketing initiatives to drive occupancy rates and enhance the hotel's brand presence in the Charlotte market.
- Compliance: Ensure strict adherence to all health, safety, and local regulations, as well as company policies and procedures.
Qualifications
- Experience: Minimum of 5 years of progressive experience in hotel management, with a proven track record in a leadership role.
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Skills: Strong knowledge of hotel operations, budgeting, and revenue management systems (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills, with the ability to lead large teams effectively.
- Availability: Flexibility to work varying shifts, including weekends, holidays, and evenings as required.
- Problem Solving: Exceptional ability to handle crisis management and resolve complex operational challenges.