Job Description
Elevate Guest Experiences at The Grand Los Angeles Hotel
We are seeking a visionary and detail-oriented Hotel General Manager to lead our world-class hospitality team. Located in the heart of Downtown Los Angeles, The Grand Los Angeles Hotel offers a vibrant work environment where you can shape the future of luxury travel. If you have a passion for operational excellence and an eye for detail, we want you to drive our success.
Why Join Us?
- Competitive salary package ($80k - $120k)
- Comprehensive health, dental, and vision insurance
- Generous PTO and paid holidays
- Employee dining and discounts at premium amenities
- Career growth opportunities in a top-tier property
As the General Manager, you will be the face of our brand, ensuring every guest leaves with a memorable experience. We value leadership, integrity, and a proactive approach to problem-solving.
Responsibilities
- Oversee all daily operations of the hotel, ensuring the highest standards of service and guest satisfaction.
- Develop and implement strategic business plans to drive revenue, increase occupancy rates, and maximize profitability.
- Manage and mentor a diverse team of department heads and staff, fostering a culture of excellence and teamwork.
- Monitor financial performance, including budgeting, forecasting, and cost control measures.
- Ensure compliance with all local, state, and federal regulations, as well as company policies and procedures.
- Build and maintain strong relationships with key stakeholders, including local businesses, suppliers, and the community.
- Address and resolve guest complaints and operational issues promptly and professionally.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 2 years in a supervisory or leadership role.
- Proven track record of successfully managing P&L, driving revenue, and leading high-performing teams.
- Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in property management systems (PMS) such as Opera or Smith Travel Research.
- Ability to work flexible hours, including nights, weekends, and holidays as required.