Job Description
Launch your hospitality career with Grand Hotel Detroit! We're seeking enthusiastic entry-level professionals to join our dynamic team in the heart of downtown. Enjoy competitive pay, flexible shift schedules, and comprehensive training in a premium environment. Perfect for students and career changers seeking hands-on experience in the luxury hospitality sector. Benefits include: complimentary parking, employee discounts, and advancement opportunities. Apply today to become part of Detroit's premier hotel experience!
Responsibilities
- Deliver exceptional guest service via check-in/out processes and reservation management
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments accurately and maintain secure financial transactions
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold strict cleanliness standards for public areas and front desk spaces
- Participate in shift handovers and maintain detailed communication logs
- Assist with valet services and luggage handling during peak hours
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic proficiency with hotel management software (training provided)
- Valid Michigan driver's license if assisting with valet services
- Ability to stand for extended periods and lift up to 25 lbs
- Must pass background check and drug screening