Job Description
Join our award-winning team at the heart of Atlanta's vibrant hospitality scene! As an Entry-Level Guest Service Agent, you'll be the first point of contact for our guests, delivering exceptional experiences that create lasting memories. We offer comprehensive training, career advancement opportunities, and a supportive team environment where your passion for service shines. Perfect for recent graduates or career changers looking to grow in the luxury hospitality industry.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage guest inquiries via phone, email, and in-person with professionalism
- Process reservations and room assignments using property management systems
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records of guest interactions and special requests
- Collaborate with concierge team to provide local recommendations
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Excellent communication and problem-solving skills
- Proficiency in basic computer systems and reservation software
- Ability to work flexible shifts including weekends and holidays
- Positive attitude with genuine passion for guest service
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation