Job Description
Join Seattle's premier luxury hotel where your dedication is rewarded with weekly pay and flexible shift options! We're seeking passionate Guest Services Agents to create unforgettable experiences for our international clientele. Enjoy competitive wages, comprehensive benefits, and career growth in the heart of downtown Seattle. Our modern facility offers complimentary meals, employee discounts, and a supportive team environment. Weekly pay ensures financial stability while you develop transferable skills in hospitality management.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures
- Manage room reservations and optimize occupancy using property management systems
- Process payments and reconcile daily transactions with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and complaints with professionalism and empathy
- Maintain security protocols for guest safety and property protection
- Train new team members on operational standards
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with Opera or similar PMS software
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Valid Washington State Food Handler's card (or willingness to obtain)
- Basic math and cash handling accuracy
- Ability to stand for extended periods
- High school diploma or equivalent required