Job Description
Join our award-winning Cleveland hotel team as a Guest Services Associate! We're seeking friendly, energetic individuals with no prior hospitality experience to deliver exceptional guest experiences. Enjoy flexible shift schedules including evenings, weekends, and holidays in our vibrant downtown location. Full training provided – just bring your positive attitude and willingness to learn!
Why You'll Love Working Here:
- Competitive hourly pay + tips
- Free employee meals and discounts
- Career advancement opportunities
- Dynamic downtown location
- Inclusive team environment
Responsibilities
- Provide warm check-in/check-out services to hotel guests
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Uphold cleanliness and safety standards in public areas
- Assist with luggage and guest transportation needs
Qualifications
- No prior experience required – we train you!
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency
- Positive, service-oriented mindset
- Ability to stand for extended periods
- Valid driver's license (preferred for valet duties)