Job Description
We are seeking an exceptional Weekend Front Desk Agent to join our prestigious hospitality team in the heart of Milwaukee. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a Weekend Shift team member, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. You will play a crucial role in our operations during peak weekend periods, handling check-ins, inquiries, and special requests with grace and efficiency.
Why Join Our Team?
- Competitive hourly wage ranging from $18.00 to $22.00.
- Discounted room rates and dining privileges for employees.
- A supportive, professional work environment with opportunities for growth.
Ready to elevate your career in hospitality? Apply today!
Responsibilities
- Check guests in and out efficiently using the hotel property management system (PMS).
- Handle guest inquiries, complaints, and requests with a positive and problem-solving attitude.
- Manage reservations, room assignments, and coordinate with housekeeping for room readiness.
- Maintain a high standard of cleanliness and organization at the front desk and lobby area.
- Assist with breakfast service and concierge duties during weekend shifts.
- Process payments and reconcile daily financial transactions accurately.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service preferred (1+ years).
- Strong verbal communication and interpersonal skills.
- Ability to work weekends (Friday, Saturday, Sunday) and holidays.
- Proficiency with computers and basic office software.
- Professional appearance and demeanor.