Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the prestigious Grand Plaza Hotel in Fort Worth! We're seeking charismatic professionals to deliver exceptional guest experiences during overnight hours. This pivotal role combines hospitality excellence with operational oversight, ensuring seamless service while our city sleeps. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Texas' most vibrant hospitality destinations.
Responsibilities
- Check-in/check-out guests efficiently while maintaining 5-star service standards
- Manage overnight reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly with discretion
- Monitor security systems and respond to emergency protocols
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and security teams for operational excellence
- Prepare end-of-night reports and update guest management systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Ability to work independently with minimal supervision overnight
- Valid Texas driver's license with clean record (for errands)
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Fort Worth attractions and local services
- First Aid/CPR certification preferred