Job Description
Join our award-winning luxury hotel in Charlotte's vibrant Uptown district as Hotel Manager. Lead a dynamic team to deliver exceptional guest experiences while driving operational excellence. This pivotal role combines strategic leadership with hands-on oversight of daily operations, staff development, and revenue optimization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio.
We seek a passionate hospitality professional to elevate our service standards and contribute to our continued success in North Carolina's thriving tourism market.
Responsibilities
- Oversee all hotel departments including front desk, housekeeping, F&B, and engineering
- Develop and implement staff training programs to enhance service quality
- Monitor financial performance, manage budgets, and optimize revenue streams
- Ensure compliance with health/safety regulations and brand standards
- Handle guest complaints with professionalism and implement solutions
- Collaborate with marketing team to drive occupancy and guest loyalty
- Conduct regular staff meetings and performance reviews
Qualifications
- 5+ years progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong leadership skills with ability to mentor diverse teams
- Deep knowledge of PMS systems and hospitality analytics
- Excellent problem-solving and conflict resolution abilities
- Valid North Carolina hospitality certification preferred
- Bachelor's degree in Hospitality Management or equivalent field
- Fluency in English; Spanish language skills a plus