Job Description
Join our award-winning team at the Grand Plaza Hotel, Albuquerque's premier luxury destination. We're seeking an experienced Hotel Manager to lead our 200-room property and deliver exceptional guest experiences in the heart of New Mexico's vibrant culture. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities within our expanding hospitality network.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Handle guest complaints with professionalism and resolution focus
- Monitor budget adherence and financial performance metrics
- Coordinate with sales and marketing teams for occupancy targets
- Ensure compliance with health and safety regulations
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel management experience in full-service properties
- Proven track record in revenue management and P&L oversight
- Strong leadership and team development skills
- Exceptional communication and conflict resolution abilities
- Knowledge of Opera PMS and hospitality software systems
- Valid New Mexico alcohol server certification
- Ability to work flexible hours including nights/weekends