Job Description
Elevate Guest Experiences at The Grand Strand Resort & Spa
Are you a seasoned hospitality professional with a passion for excellence? The Grand Strand Resort & Spa is seeking a dynamic Hotel Manager to lead our dedicated team and ensure our guests enjoy an unforgettable stay in the heart of Long Beach. We are looking for a leader who thrives in a fast-paced environment and is committed to the highest standards of service.
As the face of our property, you will be responsible for overseeing daily operations, managing staff, and driving revenue growth. If you have a knack for creating exceptional guest experiences and a track record of successful hotel management, we want to hear from you.
Responsibilities
- Operational Leadership: Oversee all daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Staff Management: Recruit, train, motivate, and supervise a diverse team of hospitality professionals.
- Guest Relations: Build strong relationships with guests to ensure satisfaction and resolve any complaints or issues promptly.
- Financial Oversight: Manage budgets, monitor expenses, and implement strategies to maximize occupancy and revenue.
- Marketing & Promotion: Work with the marketing team to enhance the hotel's online presence and local reputation.
- Compliance: Ensure the hotel adheres to all local, state, and federal laws, as well as company policies and safety standards.
Qualifications
- Experience: Minimum of 5 years in hospitality management, preferably in a similar resort or luxury hotel setting.
- Education: Bachelor’s degree in Hotel Management, Business Administration, or a related field is preferred.
- Leadership Skills: Proven ability to lead, motivate, and develop a high-performing team.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Problem Solving: Strong analytical and problem-solving abilities with a focus on guest satisfaction.
- Software Proficiency: Familiarity with Property Management Systems (PMS) such as Opera, Fidelio, or similar.