Job Description
Join the Elite Team at Charlotte Hospitality Solutions!
We are currently seeking a dynamic and experienced Hotel Manager to oversee the daily operations of our premier establishment in Charlotte, North Carolina. If you are a leader who thrives in a fast-paced environment and is passionate about delivering world-class guest experiences, we want to meet you.
As the Hotel Manager, you will be the face of our property, ensuring our standards of excellence are met while fostering a positive work culture for our staff. This is a full-time opportunity to grow your career in one of the South's most vibrant cities.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Employee discount on hotel stays and dining.
- Opportunities for professional development and advancement.
Responsibilities
- Oversee all aspects of daily hotel operations, including front desk, housekeeping, and food and beverage.
- Ensure high standards of cleanliness, safety, and security for guests and staff.
- Manage and train hotel staff, conducting performance reviews and scheduling shifts.
- Handle guest inquiries, complaints, and special requests to ensure 100% guest satisfaction.
- Monitor and control the hotel's financial performance, including budgeting and cost control measures.
- Coordinate with vendors and suppliers to maintain inventory and quality standards.
- Implement marketing strategies to increase occupancy rates and revenue.
Qualifications
- Minimum of 3-5 years of experience in hotel management or a supervisory role in the hospitality industry.
- Strong knowledge of hotel operations, including front desk procedures and housekeeping standards.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficiency in property management systems (PMS) is a plus.
- A valid hospitality management certification or degree is preferred.
- Strong leadership and conflict resolution skills.