Job Description
Join Chicago's premier luxury hotel as a Hotel Operations Manager! Lead our dynamic team in delivering exceptional guest experiences while driving operational excellence. This pivotal role combines strategic oversight with hands-on leadership in our bustling downtown property. If you're passionate about hospitality innovation and thrive in fast-paced environments, we invite you to shape the future of our award-winning establishment.
Responsibilities
- Oversee daily hotel operations across front desk, housekeeping, and guest services departments
- Develop and implement staff training programs to elevate service standards
- Analyze financial performance metrics to optimize revenue and cost control
- Coordinate with vendors and contractors for facility maintenance and upgrades
- Resolve complex guest issues with exceptional problem-solving skills
- Collaborate with sales team to ensure seamless group event execution
- Monitor compliance with health/safety regulations and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- 5+ years in hotel operations with 2+ years in leadership roles
- Proven track record in team development and performance management
- Advanced proficiency in PMS systems (Opera, Fidelio)
- Strong financial acumen with revenue management experience
- Excellent communication and conflict resolution abilities
- Valid Illinois Food Handler certification preferred