Job Description
Join our award-winning luxury hotel in the heart of Portland's vibrant downtown. As Hotel Operations Manager, you'll lead our team to deliver exceptional guest experiences while driving operational excellence. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding hospitality portfolio. Be part of a team that blends Pacific Northwest charm with world-class service standards.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and concierge services
- Develop and implement staff training programs to elevate service quality
- Manage departmental budgets and optimize operational efficiency
- Resolve guest concerns promptly to maintain 95%+ satisfaction ratings
- Coordinate with vendors and maintenance teams for seamless facility management
- Analyze performance metrics and implement continuous improvement strategies
- Ensure compliance with brand standards and local regulations
Qualifications
- 5+ years progressive experience in luxury hotel operations management
- Proven track record of team leadership and staff development
- Strong financial acumen with budget management experience
- Certified Hospitality Administrator (CHA) preferred
- Exceptional problem-solving and conflict resolution abilities
- Proficiency in Opera property management system
- Valid Oregon hospitality license and food handler certification