Job Description
Are you looking to launch a career in the vibrant hospitality industry? Oakland Premier Inn is currently seeking enthusiastic and reliable individuals to join our front-of-house team. We believe that the best team members are those who are eager to learn and dedicated to providing exceptional guest experiences. No prior experience is required for this role. We provide comprehensive on-the-job training to help you succeed. As a member of our team, you will play a vital role in ensuring our guests feel welcome and comfortable during their stay.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Guest Services: Assist guests with check-in and check-out processes efficiently and accurately.
- Communication: Answer incoming phone calls and respond to guest inquiries regarding services, amenities, and local attractions.
- Front Desk Operations: Handle basic cash handling, credit card transactions, and data entry using hotel management software.
- Lobby Maintenance: Monitor the lobby area to ensure it is clean, organized, and inviting at all times.
- Problem Solving: Address minor guest concerns promptly and escalate complex issues to the manager when necessary.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure room readiness and guest satisfaction.
Qualifications
- Education: High school diploma or GED equivalent is preferred.
- Experience: None required. We are looking for candidates with a positive attitude and a willingness to learn.
- Skills: Basic computer literacy and proficiency with standard office software.
- Communication: Excellent verbal communication skills and a friendly, professional demeanor.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Physical Requirements: Ability to stand for extended periods and lift up to 20 lbs.