Job Description
Join our dynamic team at the Grand Ole Opry Hotel and kickstart your career in hospitality! We're seeking energetic teens passionate about customer service to provide exceptional guest experiences in Nashville's vibrant entertainment district. This part-time role offers flexible scheduling perfect for students, training in premium hospitality practices, and opportunities to develop professional skills while working alongside industry experts. Immerse yourself in Music City's thriving tourism scene and build a foundation for future success!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Operate hotel management systems and POS technology efficiently
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with local attraction recommendations and tourism inquiries
- Maintain organized front desk areas and administrative documentation
Qualifications
- Must be 16+ years old (perfect for high school/college students)
- Outstanding communication and interpersonal skills
- Basic computer proficiency with willingness to learn hotel software
- Strong problem-solving abilities with a positive attitude
- Ability to multitask in a fast-paced environment
- Punctual and reliable with flexible weekend/weekday availability
- Previous customer service experience preferred but not required
- Valid work permit if under 18