Job Description
Welcome to The Grand Hotel Group, where we redefine luxury hospitality in the heart of New York City. We are currently seeking dynamic and energetic individuals to join our front-of-house team as Shift Leads or Entry-Level Associates. If you are passionate about customer service, thrive in a fast-paced environment, and are looking for a career in the hotel industry, we want to meet you.
As a key member of our team, you will play a crucial role in ensuring our guests have an unforgettable stay. We offer comprehensive training, competitive benefits, and a clear path for professional growth. Join us and be part of a team that sets the standard for excellence in the hospitality sector.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Manage front desk operations, including check-ins, check-outs, and handling reservations with accuracy.
- Process payments, manage guest inquiries, and resolve complaints efficiently to ensure guest satisfaction.
- Maintain the cleanliness and organization of the reception area and lobby spaces.
- Assist in coordinating housekeeping requests and maintaining communication with other departments.
- Support the shift manager in opening and closing procedures, including cash handling and security protocols.
Qualifications
- High school diploma or GED required; hospitality or customer service experience is a plus but not mandatory.
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays to meet business demands.
- Basic computer proficiency and ability to learn hotel management software quickly.
- Physical stamina to stand for extended periods and lift moderate amounts of luggage or supplies.
- Strong problem-solving skills and the ability to remain calm under pressure.