Job Description
Are you a seasoned hospitality professional looking for a role that values your time and expertise? Grand Horizon Hotels is seeking a dedicated Hotel Shift Manager to lead our team in the heart of Charlotte, NC. We pride ourselves on delivering exceptional guest experiences and offer a highly competitive Weekly Pay structure to ensure our employees are compensated promptly.
In this dynamic role, you will be the face of our hotel, ensuring that every guest feels welcomed and valued. We are looking for a leader who thrives in a fast-paced environment and can seamlessly manage front desk operations, guest services, and staff coordination. Join us and enjoy a career where your hard work is recognized immediately.
Responsibilities
- Oversee daily hotel operations and ensure a smooth workflow during assigned shifts.
- Lead, train, and supervise front desk, housekeeping, and maintenance teams.
- Resolve guest inquiries and complaints efficiently to ensure high satisfaction rates.
- Manage cash handling, night audit procedures, and strict security protocols.
- Ensure all safety, health, and sanitation regulations are strictly followed.
- Monitor inventory levels and coordinate with procurement for necessary supplies.
- Conduct nightly inspections of the property and prepare shift reports.
Qualifications
- High school diploma or GED required; hospitality degree or certification is a plus.
- Minimum 2 years of experience in hotel operations or front desk management.
- Strong leadership, communication, and conflict resolution skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficient in hotel property management systems (PMS) and Microsoft Office.
- Valid driver’s license and reliable transportation are required.