Job Description
Join the Premier Team in Orlando!
The Grand Resort Group is seeking a dedicated Shift Manager to lead our front-of-house operations. We offer competitive hourly rates, weekly paychecks, and a dynamic work environment in the heart of Florida's tourism capital. If you thrive in a fast-paced hospitality setting and enjoy managing guest experiences, we want to meet you.
Why Choose Us?
- Weekly Pay: Get paid on time, every week, without the wait.
- Competitive Rates: Earn between $18.00 and $24.00 per hour based on experience.
- Employee Discounts: Enjoy exclusive savings on dining and local attractions.
- Career Growth: Clear pathways to management and executive roles.
Don't miss this opportunity to advance your career in the hospitality industry. Apply today!
Responsibilities
- Oversee daily front desk operations and ensure smooth check-in/check-out processes.
- Manage and train front desk staff, night audit teams, and concierge personnel.
- Handle complex guest inquiries, complaints, and emergency situations with professionalism.
- Monitor and maintain accurate hotel records, including registrations, folios, and financial postings.
- Ensure adherence to all company policies, safety protocols, and state regulations.
- Coordinate with housekeeping and maintenance to ensure room readiness and facility upkeep.
- Assist in hiring and onboarding new team members to maintain staffing levels.
Qualifications
- Minimum of 1-2 years of experience in hotel front desk operations or hospitality management.
- Strong knowledge of property management systems (PMS) is preferred.
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or GED required; Associate's degree in Hospitality or Business is a plus.
- Must be authorized to work in the United States.