Job Description
Welcome to The Fort Worth Grand Hotel, where luxury meets authentic Texas hospitality. We are seeking a dedicated and detail-oriented Hotel Shift Supervisor to oversee daily operations during their shift. If you thrive in a dynamic environment and possess a genuine passion for delivering world-class guest experiences, we want you on our team.
As a Shift Supervisor, you will be the face of our brand during your assigned shift. You will ensure the highest standards of cleanliness, safety, and service are maintained while mentoring our staff. This role requires a proactive approach to problem-solving and a commitment to excellence.
Responsibilities
- Oversee all front-of-house operations to ensure seamless guest flow and satisfaction.
- Manage front desk functions, including check-ins, check-outs, and room assignments efficiently.
- Handle guest inquiries, complaints, and emergency situations with professionalism and grace.
- Supervise, train, and motivate hotel staff, including housekeeping and maintenance teams.
- Monitor inventory levels for guest amenities and coordinate with purchasing for timely restocking.
- Ensure strict adherence to all safety, security, and health regulations.
- Perform cash handling duties and prepare daily reports accurately.
Qualifications
- Minimum of 2 years of experience in hospitality management or hotel operations.
- Strong leadership skills with the ability to manage a diverse team.
- Flexibility to work rotating shifts, nights, weekends, and holidays.
- Proficiency in hotel management software (e.g., Opera, StayNTouch, or similar).
- High school diploma or equivalent; Associate’s degree in Hospitality preferred.
- Excellent verbal communication and conflict resolution abilities.
- Ability to remain calm and composed under pressure.