Job Description
Join the heartbeat of Raleigh's hospitality scene at Capital City Hotels! We're seeking dynamic individuals to lead our front-line operations during high-energy shift periods. As a Shift Supervisor, you'll ensure seamless guest experiences while managing a vibrant team in our downtown Raleigh location. This is your opportunity to build a rewarding career in the heart of North Carolina's capital with competitive compensation, flexible scheduling, and advancement opportunities.
Responsibilities
- Oversee daily hotel operations during assigned shifts, ensuring exceptional service standards
- Manage and mentor front desk, housekeeping, and maintenance staff
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Coordinate check-in/check-out processes and room assignments
- Monitor inventory levels and order supplies as needed
- Enforce safety protocols and emergency procedures
- Prepare shift reports and communicate key information to management
Qualifications
- 2+ years hotel or hospitality supervisory experience
- Strong leadership and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficient in hotel management software (Opera, etc.)
- Exceptional communication and multitasking abilities
- Valid North Carolina driver's license
- Basic knowledge of Raleigh tourism attractions preferred