Job Description
Join our award-winning team at Grand Plaza Hotel in Sacramento! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in a luxurious downtown setting. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of California's most vibrant cities. Immediate openings available!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and optimize room assignments
- Resolve guest concerns promptly and exceed service expectations
- Operate PMS systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Valid California driver's license (if required for shuttle duties)
- Flexible availability including nights, weekends, and holidays