Job Description
Join the award-winning team at Grand Plaza Columbus, where exceptional service meets Midwestern hospitality! We're seeking passionate individuals to elevate our guest experience in Ohio's vibrant capital. As a Front Desk Agent, you'll be the first impression of our luxury boutique hotel, delivering personalized service to business travelers and leisure guests alike. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic hospitality markets.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Operate PMS systems (Opera experience preferred)
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Proficient in Microsoft Office and hotel management software
- Strong problem-solving abilities
- Ohio hospitality certification (or willingness to obtain)