Job Description
Join our award-winning team at The Grand Raleigh Hotel, where Southern hospitality meets modern luxury in the heart of North Carolina's capital. We're seeking passionate individuals to deliver exceptional guest experiences while building meaningful careers in the thriving hospitality industry. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our commitment to excellence at every interaction. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in a dynamic work environment.
Responsibilities
- Provide exceptional guest service through check-in/check-out processes, room assignments, and personalized assistance
- Manage reservations, room status updates, and billing inquiries with precision
- Resolve guest concerns promptly and professionally while maintaining high satisfaction scores
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Utilize property management systems to maintain accurate guest records and billing information
- Execute upselling strategies for room upgrades, dining packages, and local experiences
- Participate in daily briefings and maintain comprehensive knowledge of hotel amenities and local attractions
Qualifications
- Minimum 2 years of hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera, etc.) and Microsoft Office Suite
- Exceptional communication and problem-solving abilities with attention to detail
- Ability to work flexible hours including nights, weekends, and holidays
- Valid North Carolina driver's license and reliable transportation
- Professional appearance and positive, service-oriented demeanor
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand for extended periods and lift up to 25 pounds occasionally