Job Description
Join our award-winning team at Grand Mesa Hotel & Resort, where exceptional service meets luxury hospitality! We're urgently seeking passionate Hotel Staff to create unforgettable guest experiences in Mesa's vibrant heart. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, resolving inquiries with professionalism, and maintaining our renowned service standards. Enjoy competitive compensation, comprehensive benefits package (medical/dental/vision), paid time off, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and cancellations via phone/email
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate billing records
- Collaborate with housekeeping, maintenance, and F&B departments
- Utilize property management systems (Opera/PMS) for daily operations
- Assist with VIP guest requests and special arrangements
- Conduct daily audits of front desk operations
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Mesa attractions and local area
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods