Job Description
Join New York's premier luxury hospitality destination at the Grand Plaza Hotel. We're seeking passionate Hotel Staff to deliver exceptional guest experiences in the heart of Manhattan. As a Front Desk Agent, you'll be the face of our 5-star property, ensuring seamless check-ins, personalized service, and creating memorable stays for international travelers and business professionals. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of the world's most vibrant cities.
Our commitment to excellence extends to our team culture. You'll work alongside industry professionals in a dynamic environment that values innovation and guest-centric approaches. We provide ongoing training, flexible scheduling, and a supportive atmosphere where your hospitality skills thrive.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and VIP guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and concierge teams
- Utilize property management systems (Opera) for daily operations
- Conduct room inspections and ensure lobby standards are maintained
Qualifications
- Minimum 2 years hotel front desk experience in luxury properties
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights and weekends
- Valid New York State Food Handler's Certificate preferred
- Fluency in English; additional languages highly valued
- Attention to detail and strong organizational abilities
- Professional appearance and polished guest service demeanor