Job Description
Join our award-winning Grand Ocean Hotel and deliver exceptional hospitality experiences to guests in the heart of Long Beach. We're seeking passionate individuals to fill critical hotel staff positions and contribute to our reputation for excellence. Enjoy competitive benefits, career growth opportunities, and a vibrant team environment in one of California's most iconic coastal destinations.
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns with prompt, solution-oriented approaches
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Maintain pristine front desk and lobby areas at all times
- Collaborate with cross-departmental teams during peak seasons and events
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (Opera, etc.)
- Strong problem-solving abilities in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (if required for concierge duties)
- Basic first aid/CPR certification preferred
- High school diploma or equivalent required