Job Description
Join our award-winning luxury hotel team in the heart of Charlotte, NC! Grand Horizon Hotels is seeking passionate, guest-focused individuals to elevate our hospitality standards. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of America's fastest-growing cities. Relocation assistance available for qualified candidates!
Responsibilities
- Deliver exceptional guest service across all hotel departments
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping, maintenance, and food service teams
- Process payments and maintain accurate financial records
- Uphold cleanliness and safety standards throughout the property
- Participate in training programs to enhance skills
Qualifications
- 1+ years of hotel or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods
- High school diploma or equivalent required