Job Description
Join our award-winning luxury hotel in downtown Atlanta! We're seeking passionate Hotel Staff to deliver exceptional guest experiences in a dynamic environment. As a key member of our hospitality team, you'll contribute to our reputation for excellence while enjoying competitive benefits, career growth opportunities, and a vibrant workplace culture. Perfect for dedicated professionals who thrive in fast-paced settings and value teamwork.
Our ideal candidates embody Southern hospitality with a modern twist. If you're ready to elevate your career in the heart of Atlanta's thriving tourism scene, we encourage you to apply today!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout the guest journey
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Address guest concerns promptly and resolve issues with professionalism
- Execute upselling strategies for premium rooms and amenities
- Maintain strict adherence to safety protocols and brand standards
- Train new staff members on service procedures and hotel systems
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Proven track record in guest satisfaction and conflict resolution
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Flexible availability including nights, weekends, and holidays
- Valid Georgia Food Handler's Certificate (or ability to obtain)
- Fluency in English; Spanish fluency preferred
- Ability to stand/walk 8+ hours and lift 25 lbs
- Must pass background check and drug screening