Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a dynamic, fast-paced environment. With competitive compensation, comprehensive benefits, and career growth opportunities, Grand Hospitality Group is your gateway to excellence in Texas's thriving tourism industry. Why join us?
- Industry-leading training programs
- Health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- 401(k) with company match
- Recognition programs for outstanding performance
Responsibilities
- Deliver exceptional guest service across all touchpoints (check-in, concierge, housekeeping)
- Handle guest inquiries and resolve issues promptly
- Maintain pristine standards of cleanliness and facility upkeep
- Collaborate with cross-functional teams to ensure seamless operations
- Process reservations, payments, and inventory management
- Adhere to all safety and sanitation protocols
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic knowledge of hotel management systems (PMS)
- Valid Texas driver's license (if driving required)
- Ability to lift 25 lbs and stand for extended periods
- Fluent in English; bilingual (Spanish) preferred
- High school diploma or equivalent